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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Danielle Campbell

November 20, 2025

5  out of  5
rating by Danielle Campbell
"We have been with Matt Pryor for over 10 years! Initially, Matt assisted us with homeowners, vehicle, and life insurance. Matt actually came to our home and helped us develop an insurance package that would best fit the needs of our entire family. When we moved homes, Ryan took over our account and has been absolutely exceptional! We opened a business two years ago and Ryan assisted us with all of our commercial needs. Our commercial business occasionally requires additional insurance for state contracts. These additional contracts are often time sensitive and Ryan has always gone the extra mile to help us out (often times getting us everything we need within 24 hours). We can't say enough about the entire Matt Pryor Team! I enjoy knowing that I can call the office and always get wonderful customer service and a quick response. Special thanks to Ryan for always taking the time to help (and sorry for all the last second requests)! :)"
We responded:
"Thank you, Danielle, for your wonderful feedback! We truly appreciate your loyalty over the past 10+ years. It's been our privilege to support your family's insurance needs from your home and vehicles to life and now your business. I enjoy helping people; that's why I became an Agent! I'm glad Ryan continues to provide the exceptional service you deserve. I will be sure to pass along your special thanks to him! Knowing that you feel confident calling our office and receiving quick, friendly service means the world to us. Thank you again for your trust and allowing us to serve you. "
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Henry Chica

November 19, 2025

5  out of  5
rating by Henry Chica
"We have been with Matt Pryor for many years. They are very helpful, Ryan is very professional and alway helpful. We appreciate everything that they’ve helped us with."
We responded:
"Thank you, Henry, for your loyal support and for taking the time to share your experience with our insurance agency. We truly appreciate your kind words! We're grateful to have you as a customer, and I'm glad to hear that Ryan and our team have been able to help you over the years. If there's ever anything more we can do for you, we're always here to help."
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Ryan Green

November 10, 2025

1  out of  5
rating by Ryan Green
"Statefarm requires you to use their app or they threaten to cancel your policy. Their app has a lot of problems and their help line hasnt been able to do anything. I requested Matt pryor to put in a work order, to email their I.T. department to help me and they refuse. I hired Matt Pryor as my agent to help me with an auto policy not make excuses."
We responded:
"Ryan, We understand how frustrating technology can be when it doesn’t work as expected. For your privacy and security, agents have no access to the customer portal and cannot reset passwords for customers. We did provide you with a phone number to connect you with the team best equipped to assist. The State Farm app is a great tool for customers who prefer to manage their insurance through digital self-service options. Our office is always here to help if you’d rather not use the app, so please don’t hesitate to give us a call, and we’ll be happy to take care of whatever transaction you were needing to complete. "
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Carson Horsburgh

October 31, 2025

5  out of  5
rating by Carson Horsburgh
"Lauren and Matt were both fantastic. Highly recommend!"
We responded:
"Thank you, Carson for the amazing review! I'm happy to hear Lauren and I were able to deliver a fantastic experience for you. Your recommendation truly means a lot to us. We're here whenever you need assistance."
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lora frazier

October 23, 2025

5  out of  5
rating by lora frazier
"Great prices and amazing service!! I worked with the cutest blonde girl!"
We responded:
"Thank you, Lora! I'm happy to hear you enjoyed our prices and service. I'll be sure to pass along your kind words to our team member. If you need anything else, feel free to reach out! We appreciate your business and trust in us."
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lori bird

October 2, 2025

5  out of  5
rating by lori bird
"The staff is friendly and very helpful thank you Ryan for helping me get the coverage I needed"
We responded:
"Thank you, Lori! I'm happy that you had such a positive experience and found my team to be friendly and helpful. I will pass along your kind words to Ryan, who is dedicated to providing customers with the right coverage. Thank you for taking the time to leave such a wonderful review. Please let us know if there's anything we can do to assist you."
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Ryan Henley

September 30, 2025

5  out of  5
rating by Ryan Henley
"Matt & Shannon as well as rest of there team are simply amazing!! Been with them for years. Just like Family. Thanks for Everything. April is smiling down. ☺️"
We responded:
"Ryan, Thank you for your heartfelt review! I am so happy to hear that you feel like part of our family. Your continued trust through the years means the world to us. We are always here to assist you, so please let us know if there is anything we can do."
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Sonja

September 9, 2025

5  out of  5
rating by Sonja
"Lauren was a joy to work with! Everyone here is so kind. Thank you for the great experience and ease of making the switch!"
We responded:
"Sonja, thank you for your wonderful feedback! I'm happy to hear that Lauren and the rest of our team made your experience enjoyable and seamless. We appreciate your trust in us. Let us know if there's anything else we can assist you with!"
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vanhugh ngo

August 29, 2025

5  out of  5
rating by vanhugh ngo
"Shannon and Kathi are always the best. Ryan is helpful too. I’ve been client along time."
We responded:
"Van, We can't thank you enough for taking the time to recognize Shannon, Kathi and Ryan and how helpful they have been! Your long-term trust and relationship mean a great deal to us. We are always here for you whenever you need us. Thank you again for your business and loyalty!"
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Shane Frazier

August 27, 2025

5  out of  5
rating by Shane Frazier
"Love being able to call and they take care of everything!!!! VIP service!!!"
We responded:
"Thank you, Shane! I'm happy to hear that you appreciate the VIP service and the ease of handling everything over the phone. We truly value your business. Let us know if there's anything else we can assist you with!"
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AL Perry

July 16, 2025

5  out of  5
rating by AL Perry
"I’ve always found State Farm Staff very responsive. I’ve been a Realtor over 20 years and I always suggest them. The cheaper ones are not always the best option , check your terms."
We responded:
"Thank you for your review, Mr. Perry. I'm happy to know that our team's responsiveness has made a positive impression on you over the years. Your recommendation means a lot, especially coming from someone with your experience in real estate. We're here if you have questions or need us. We appreciate your business and loyalty!"
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feras sitto

June 26, 2025

5  out of  5
rating by feras sitto
"Great agency highly recommend"
We responded:
"Thank you for your review, Feras! I'm happy to know you highly recommend our office. We’re committed to providing excellent service. Let us know if you need anything else!"
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Jared Groves

June 25, 2025

5  out of  5
rating by Jared Groves
"I’ve been working with Shannon, and she has made the switch super fast and easy! I was on the hunt for lower rates with similar or better coverages, and they definitely delivered!"
We responded:
"Thank you for your review, Jared! I'm happy to hear that Shannon made your transition smooth and efficient. It's great to know that we could meet your needs for better coverage at lower rates. If you have any more questions or need assistance, feel free to reach out!"
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Tara M

June 12, 2025

5  out of  5
rating by Tara M
"I've been with Matt Pryor State farm for probably close to 13 years. They are more like family not just an insurance agent. My personal agent is Ella and she's absolutely amazing with such a big heart. I was going through some personal things that had nothing to do with insurance and she sent me a personal email to check on me. You don't get that kind of service these days. Thank you Ella, Ryan, Lauren, and Matt Pryor State farm for being such an amazing genuine and sincere people and a great company. 5⭐⭐⭐⭐⭐"
We responded:
"Thank you so much, Tara, for your kind words and for being a part of our State Farm family for nearly 12 years! It's wonderful to know that Ella's support has made a difference during your personal challenges. We're grateful to have her on our team, and we're here for you whenever you need us. If there's anything else we can do for you, please don't hesitate to reach out!"
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Megan Harris

May 24, 2025

5  out of  5
rating by Megan Harris
"Love this team at Matt Pryor! Shannon is seriously the BEST insurance agent I’ve ever worked with! From day one, she made everything so easy to understand and took the time to walk me through every step. She’s not just professional, she’s truly caring, honest, and always goes above and beyond. Highly recommend her to anyone looking for someone who actually cares and knows what they’re doing!"
We responded:
"Thank you, Megan, for your wonderful feedback! I'm glad to hear that Shannon has made such a positive impact on your experience. My team is dedicated to making things easy, and we genuinely care about our customers. Thank you for your business and trusting us with your insurance needs. If you ever need further assistance or have any questions, we're here to help!"
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Artur Bilga

May 22, 2025

5  out of  5
rating by Artur Bilga
"Thank you so much for your excellent service, patience and consideration of my family insurance needs. Separate thanks to Ryan for how approachable, knowledgeable and considerate he is. It is a great feeling to know you have a solid source of knowledge in the field and help in difficult situations."
We responded:
"Artur, Thank you for your amazing 5-star review! We truly appreciate your trust in Matt Pryor Insurance Agency. Your acknowledgment of the excellent service we strive to provide means a great deal to us. It's wonderful to hear that Ryan was so supportive and made you feel at ease with his expertise. Thank you for being our valued customer and for choosing us to meet your insurance needs."
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Sheri Forge't

March 31, 2025

5  out of  5
rating by Sheri Forge't
"I have used Matt Pryor for so many years and they have always taken excellent care of all of our insurance needs. Even when times were rough, they helped and advised!! Ryan is superb at getting everything I need. And I can be pretty needy and he patiently takes care of it all. He is so wonderful to work with! Thanks Matt & Ryan!!! Really do appreciate the tender loving care you individually give to each client.. I notice and I appreciate!! Sheri"
We responded:
"Thank you so much, Sheri, for your kind words and continued trust in our services! I'm glad to hear that Ryan has been able to assist you with such dedication and patience. Your appreciation means a lot to us, and we're here to help with any of your insurance needs. Please don't hesitate to reach out if you have any questions or need further assistance."
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SARA B

March 26, 2025

5  out of  5
rating by SARA B
"Ryan was great, not only very helpful but funny and engaging with me. He really made me feel at ease. Thank you so much for your help."
We responded:
"Thank you, Sara, for sharing your experience! I'm glad to hear that Ryan was not only helpful but also made the process enjoyable for you. It's wonderful to know he made you feel at ease. If you have any more questions or need further assistance, don't hesitate to reach out."
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Ashton Blackburn

March 15, 2025

5  out of  5
rating by Ashton Blackburn
"Matt and Kerry were amazing and helped resolve issues with my claim!! We love them💗"
We responded:
"Thank you, Ashton, for your wonderful review! I'm so happy to hear that Matt and Kerry were able to assist you with your claim. We truly appreciate your kind words and are here for any future needs you may have. Feel free to reach out anytime!"
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FELICIA Cohran

March 5, 2025

5  out of  5
rating by FELICIA Cohran
"Matt Pryor and his team are always so helpful. They are very knowledgeable and willing to find you the best insurance for your needs as well as discounts. Ryan Harnden and Shannon Perencevic are always there to answer my questions and lend a helping hand. Thank you for all you do."
We responded:
"Thank you, Felicia, for your wonderful feedback! I'm glad to know that our team, including Ryan and Shannon, has been able to assist you effectively. It's great to hear that you find our team knowledgeable and helpful in finding the best insurance and discounts for your needs. If you have any more questions or need further assistance, feel free to reach out to us anytime. We're here to help!"
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Kassandra Brown

February 27, 2025

5  out of  5
rating by Kassandra Brown
"Absolutely love the whole team at Matt Pryor State Farm! Specifically Ryan, Shannon, Cathy they always take care of me!"
We responded:
"Thank you, Kassandra, for your wonderful feedback! I'm happy to hear that Ryan, Shannon, and Cathy have been taking great care of you. Your satisfaction is our top priority, and we're here to assist with any of your insurance needs. Don't hesitate to reach out if you have any questions or need further assistance."
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Michelle Ridner

November 8, 2024

5  out of  5
rating by Michelle Ridner
"I’ve honestly lost track of how many years I’ve been a client. When I say I’ve never worked with a better agency I cannot express it to a higher degree. They are quick with every request, the most affordable company out there, wonderful customer service, incredibly friendly and knowledgeable.. every thing and more you could ever want from an insurance agency. Every single family I’ve recommended have been blown away after switching! Truly the best of the best!"
We responded:
"Michelle, What a heartwarming five-star review! Thank you for your loyalty throughout the years. My agency recognizes that whether you've been with us for one year or twenty, we must continually earn your trust. We genuinely appreciate you taking the time to share your positive experience with others regarding our insurance agency. I will let my team know that you consider their customer service and expertise to be outstanding! "
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Obces Sion

October 28, 2024

5  out of  5
rating by Obces Sion
"Matt Pryors State Farm insurance team is AMAZING! Ive been with them for almost 20 years. Have never had any issues, only solutions. They can help with ANY issue when it comes to insurance, quickly! Ryan is AWESOME! He is the best to work with. Always there when you need him, the real life "Jake". From cars to homes, these guys/gals are the best. Highly recommend!"
We responded:
"Bryan, First and foremost, Thank You for your loyalty! Your glowing 5 star review made our day! We are committed to tailoring insurance solutions to meet your needs. Ryan will be delighted to hear about your fantastic experience, and as for Jake? He will be thrilled, too."
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Angel Galicia

October 18, 2024

5  out of  5
rating by Angel Galicia
"Wow, what great attention! Shannon provided us with excellent advice and guidance. Adding a new teenage driver with her car to a policy would be simple. With the help Shannon gave my niece, it was a lesson for me"
We responded:
"Hi Angel, We sincerely appreciate your five-star review! Customer satisfaction is our top priority. I enjoy hearing that our expertise stood out during the car and young driver addition because educating teen drivers is something we are passionate about! Thank you for allowing us to serve you, and I will be sure to pass on your kind words about Shannon's excellent service. "
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Marlena Everett

June 25, 2024

5  out of  5
rating by Marlena Everett
"I was in an emergency situation needing insurance to get my deceased son's stolen car (now recovered) out of impound. It was 4:30 pm on a Friday when I called, and Richard was amazing. He made sure I had the insurance and temporary ID cards needed to tag the car. It had been black tagged and needed to get a decal showing it was fully tagged with insurance. I was able to get my son's car out Saturday morning and saved us a lot of money at the impound lot. By the grace of God, the car was in good condition. I would give 10 stars if possible. Matt has been my insurance provider for 22 years, and his office has always gone above and beyond on meeting my needs."
We responded:
"Marlena, We appreciate your fantastic Google Review! Rick will be thrilled to know he made a difference for you. Having long term relationships with individuals like you and being able to help is what continues to motivate us. It is my pleasure to serve you and your family. Thank you for your loyalty!"